Importance of handling feedback correctly

Asking for feedback is one thing but handling it well is another…

Roma Varma Best Practice

We live in a world where feedback is king (think about Tripadvisor, Glassdoor and Google reviews). Feedback can be incredibly beneficial or incredibly harmful to your business. This is entirely dependent on your management process. When feedback isn’t handled correctly it creates irreparable damage to your employer branding and reputation… …

eNPS improving your score

eNPS – What is it and how can you improve it?

Roma Varma Best Practice

Employee Net Promoter Scores (eNPS) is a method for measuring employee loyalty and satisfaction. It is the in-house alternative to Net Promoter Scores – which is a method of measuring customer loyalty. To gauge your eNPS you will ask your employees a single question – e.g. “How likely are you …

Measure your NPS score

Why I joined The Happiness Index, by Roma Varma

Roma Varma blog, Our News

When you hear the words ‘The Happiness Index’, you can’t help but be intrigued. That’s exactly how I felt when I heard there were opportunities available within the company, and it was this curiosity that got me here writing this article today. I had a few job offers, so why …