eNPS improving your score

eNPS – What is it and how can you improve it?

Roma Varma Best Practice

Employee Net Promoter Scores (eNPS) is a method for measuring employee loyalty and satisfaction. It is the in-house alternative to Net Promoter Scores – which is a method of measuring customer loyalty. To gauge your eNPS you will ask your employees a single question – e.g. “How likely are you …

system integration

The benefits of an integrated system – How our tech can help

Tony Latter Best Practice

System integration is becoming more important due to the increasing advances in automation technology, and the associated need to simplify processes for easier management. An integrated system will streamline your processes, reduce costs and ensure efficiency. Why integration is important Businesses can struggle when it comes to managing the ever-expanding …

Onboarding expert tips

Onboarding – What is all the fuss about?

Penny Daniels Best Practice

There is so much literature and so many differing opinions on onboarding. There also seems to be some confusion around what it actually means. According to the Dictionary, it is “the process of integrating a new employee into an organization…” But how long should this last? A lot of organisations …

Alternate uses for Pulse Surveys

Alternate uses for Pulse Surveys

Tony Latter Best Practice

Traditionally people will use pulse surveys to send out strategic engagement programmes that will help them to generate insights from their people, so they can understand the sentiment of their organisation. Whilst this is key if you want to boost engagement, culture and productivity – it is only scratching the …

Empathetic leader

Seven tips to help you become an empathetic leader

Tony Latter Best Practice

Progressive organisations are starting to look beyond traditional strategies for leadership development. This is to ensure they create leaders who can effectively motivate, boost performance and improve business. It is advisable for business leaders and managers alike to assess what their strongest skills are, and what skills are required to …

Balanced scorecard driving performance

How we can boost your balanced scorecard to drive performance

Tony Latter Best Practice

What is a balanced scorecard? A balanced scorecard is an organisational framework used to manage and monitor performance against strategic goals. It combines strategic (non-financial) performance measures to traditional P&L – to provide businesses with a balanced view of their performance. Put simply, it is a strategic system used to …

Demonstrating value for employees

How to demonstrate you value your people

Ifty Nasir Best Practice

When your workforce feels appreciated and valued they are increasingly likely to go the extra mile and become empowered brand ambassadors for your business. By creating a team of motivated workers who actively want your business to succeed, you will reap the rewards of a driven, happy and ultimately productive …

Survey-writing best practice tips

Best practice tips for survey-writing

Patrick Phelan Best Practice

“It’s not what you say, it’s how you say it…” You may have a well-thought out survey that covers every aspect of your business – but that isn’t enough to create an engaging programme that provides you with the right data. The way you ask the questions is equally as important. …