Imagine if your company showed the same care and attention to its people as it does with its financial performance…
As HR experts, we can appreciate all the unique ways that people analytics can benefit our businesses, by helping us to measure the most important asset we have – our people. All that’s left is to build a strong case highlighting how, and why people analytics will add organisational value. Frustratingly, this is generally the hardest part!
Engagement, culture, happiness, leadership and vision are often seen as vague immeasurable metrics – especially if the decision makers come from financial backgrounds. Consequently, the drive to measure them and gather data is typically brushed under the carpet. Employee engagement technology allows you to collect quantitative data around these metrics – meaning they will be actionable, benchmarkable and measurable. This will provide a platform to develop the people side of your business.
Here is our checklist of what to include when building a strong case for your people analytics programme:
Setting the scene
We live in a fast-paced world, where waiting in line is a thing of the past. Everything happens in real-time; our news is on social media, we can watch what we want online, any question is one Google search away from being answered… So why wouldn’t we want our employee engagement surveys to be in real-time too?
We all want to work for a company that cares about people as much as profit. We certainly don’t want to feel like our feelings are secondary to our figures. However, many people feel like this is their reality, and that business leaders don’t put them at the forefront of their plans. This can create feelings of disengagement, which can affect productivity, performance and ultimately profit.
Business leaders are largely keen for HR to take a more data-driven approach. If you don’t have the right technology or initiatives, it is impossible to deliver data-driven insights to the required standard – being “stuck between a rock and a hard place” springs to mind…
Here are some stats which uncover a clear need for people analytics in HR:
Only 8% of HR leaders are using any sort of analytics and people measurement tool. (CIPD)
Only 14% of business leaders are happy with the data HR is providing. (CIPD)
Only 8% of organisations thought their business was strong in the area of people analytics, despite 75% realising its importance. (Deloitte)
Only 12% of executives believe their companies are driving the right culture, and fewer than one in three executives even understand their organization’s culture. (Deloitte)
The driving force behind your business is your people. The right people analytics programme can help you measure the cultural alignment, happiness and sentiment within your organisation.
By collecting real-time insights you can:
- Increase productivity and performance.
- Attract and retain talent.
- Increase wellbeing.
- Easily identify key areas for innovation or improvement.
- Locate problems early and remedy them before they escalate.
- Identify skills gaps.
- Benchmark insights against other divisions, teams and companies.
- Reduce absenteeism and presenteeism.
- Reduce recruitment and onboarding costs.
- Empower your people.
- Develop loyal brand ambassadors.
- Analyse trends to help predict future developments.
The problem with traditional methods
Annual employee engagement surveys are often the focal point of HR departments – this must change. Sending out an intimidating, and long list of questions once per year, is not an effective way to gauge how your people are feeling. If your people view the whole process as a chore, then the validity of your feedback will be compromised.
To combat this, we need to be gathering regular feedback to ensure that our action plans are still relevant. Pulse surveys help you to gauge how everyone is feeling right now, so you can effectively action their feedback and learn what needs to stop, start, change and continue, to make positive (and timely) changes – this is the SSCC model.
Lack of reliable data
While many feel the annual employee engagement survey is enough to satisfy the need to listen to staff feedback – it really doesn’t give you much insight. It cannot provide context around the reasons for the scores you get, and cannot help pinpoint and fix problems. Rather than providing you any insight into the factors that impact staff engagement, the traditional survey delivers a two-dimensional view of what is going on – over a short period only.
Advances in HR technology make it easier for businesses to keep their finger on the pulse of their workforce and their sentiment toward the company. This is achieved by collecting real-time feedback and turning it into data-driven insights, that are easy to understand and build action plans off the back of.
Most companies will record daily analytics that deliver insights into their key metrics – sales, P&L, gross margin… So, why don’t we record real-time feedback from our people too?
Annual surveys are designed to cover the entire year, but most people will only feedback about things that have recently happened. By the time you have gathered feedback, analysed it and potentially discussed actions, the data is invalid, out-dated and largely useless. Consequently, you will have missed key opportunities to remedy existing problems and build on existing successes. It is far more effective to gather regular feedback, so you can take action now – instead of six months down the road.
Poor analytics, provide poor insight
Traditional employee engagement methods will transform your feedback into a large block of data, which is intimidating and difficult to digest. Whereas a good people analytics programme will transform your feedback into easily-digestible insight.
Everyone absorbs information in their own way, and through people analytics, you will have data-driven insights, that come in many forms – e.g. visuals, word clouds, graphics, tables, charts and comments.
You can get further insight by selecting a specific question and viewing which of your departments, teams or companies has the lowest/highest score – and why. Focusing on score, comment and trend analysis will help you to locate specific areas that require improvement too.
These varying insights will provide you with more context around your feedback. This will pave the way for you to build tailored action plans.
Introducing The 2nd P&L Statement
To generate a truly 360-degree view, business owners should keep track of their ‘2nd P&L’ – a measurement of the effectiveness, productivity and stability of their people and leaders. It is not designed to replace the traditional P&L, but to compliment it; providing measurable and actionable insight on every aspect of your business.
Off the back of this concept, we developed a business tool called the 2nd P&L statement, which delivers a very quick overview of performance, in a language that is understood in the boardroom.
Typically, if you go to a boardroom they will have the traditional P&L statement, and someone from finance will report on it – “What is our budget? What did we spend? Are we up or down on that budget?” There’s nothing you can equate to the human side of your business. We need measurable insights into our people and leadership too.
This isn’t your fault. There simply isn’t a metric or a system in place for you to measure this. This is where people analytics and the 2nd P&L statement come in:
Let’s use the “Culture” section as an example. There are three questions that help you to gauge how your people view this area, and all the scores are on a 1-10 scale. Our “Prior Period” covers where you were last financial year and is a 6.5. Our “Target” is 7.5 and performance from the “Current Period” says we have scored 8. This means we are 106.7% up on our target and 23.1% up from last financial year. Suddenly statistics on culture are far from being vague and immeasurable…
This is the exact same language used in the boardroom to talk about sales and finance, but now we are talking about culture, leadership, vision and direction. Through the 2nd P&L statement and the implementation of the 1-10 scoring, you now have a measurable metric to benchmark against other people, teams and companies. This was previously only available with your financial figures.
This is important for CEOs or other members of the board, as it will provide them with a snapshot of the figures and a chance to quickly assess the bottom line across these areas. This will prevent topics like leadership, culture and engagement from being swept under the carpet.
Your people are at the forefront of every process within your organisation. Bearing this in mind, when looking at ROI, perhaps it is also beneficial to consider what we call ROP (Return on People.) By taking these measurements, and adding them to existing KPIs, you will be able to build strategies and action plans for the entirety of your business.
How to introduce your program
This checklist will ensure that your people analytics programme will be a success and generate positive organisational change:
Align questions to your company values: Measure insights and build action plans that are based on alignment with your core values
Choose questions that will make the boardroom take note: Think about the objectives for the programme. Ask critical questions. Don’t ask leading questions. Only ask questions on what you are prepared to change.
Sanity check the questions: Make sure your questions are in-keeping with your vision and values, and will not generate insights that you are unable/unwilling to action.
When tracking trends – think about the timing of repeat questions: Repeat questions at key intervals, to better track and understand trends over time.
Use the SSCC model: Boardrooms generally like insights. Therefore, we advise you use the SSCC model to turn raw data into quality actions by learning what to stop, start, change and continue.
Position the programme correctly: Create a shared vision and generate an environment for change.
Be patient: Change won’t occur overnight. Look for innovation, not instant perfection.
Take the pain: You may not like the results or even agree with them, but if your people are thinking it, then it is their reality. Act with integrity and honour their anonymity.
Load it for success: Make progress on multiple fronts and focus on aggregated marginal gains.
Report back: Tell your people what the results are and what you plan to do with them. Be honest; say what you can change and what you can’t, giving a reasoned explanation. Whatever the results, good, bad or indifferent, report them back to your people and your senior leaders. Transparency is key.
If you incorporate everything in this report, you will have a clear case that showcases how people analytics will add significant value and provide business leaders with full control over every aspect of their company. This should generate buy-in from the board and ensure that engagement stays on the agenda.
I spoke about “Transforming your business performance with people analytics” at the CIPD annual event in November – Click here to see the slides.