Alternate uses for Pulse Surveys

Alternate uses for Pulse Surveys

Traditionally people will use pulse surveys to send out strategic engagement programmes that will help them to generate insights from their people. Whilst this is key – it is only scratching the surface of what pulse technology can do for you and your organisation… Strategic and tactical use Strategic: This is …

Maximising client surveys

How to get the best from your client surveys

Client satisfaction surveys allow you to collect insights on your performance and better understand your clients’ needs. Create short and simple surveys: Your surveys should consist of 3-5 questions. This will improve response-validity and completion rates, whilst reducing drop-out rates. Construct smart questions that align with business goals: When designing your question-set it …

Onboarding every action counts

Onboarding tips to create a happy and productive workplace

Summary of our top onboarding tips – click here for full article Send a welcome card/email: This should be signed by their new team and senior management and sent to their personal address prior to their first day. Include them in all relevant communications: This will allow your new hire to understand …

Pulse surveys

What is the best type of survey: Pulse or annual?

Pulse surveys allow you to gather instant intelligence on your most important asset – your people. Through regular communication, you can effectively motivate your people through periods of change – this will ensure cultural alignment. They are conducted regularly, to ensure you can effectively “keep on the pulse” of your people and …

Remote worker working on his laptop in airport

How to create cultural alignment throughout your organisation

Building and establishing cultural alignment across your remote and multi-site teams is a tough task – but as a business leader it will also be one of your most important ongoing challenges. Here are the four key areas to focus on: Communication is key: Regular communication is the best tool …

Change management. Motivating people through change

How to motivate your people through periods of change

We live in a world where the future is increasingly shrouded in uncertainty and external factors can affect business. It is not only external factors that can cause turbulence – mergers and acquisitions, senior appointments, cutbacks and relocations will impact on your organisation and its people. Business leaders need to …

The Engagement See-Saw

Getting your frequency and question set right

A key part in ensuring long term engagement with your program is to ensure you get the frequency of your surveys right, and that you pick the right questions to ask. Unlike traditional annual employee or customer satisfaction surveys, The Happiness Index is meant to take a pulse of sentiment …

Anonymous or Identified Surveys?

Identified vs. Anonymous Feedback?

One of the key questions we get asked is around whether people should collect anonymous or identifiable information from their respondents. The answer is it really depends on what you want from your data and also how much trust there is in your questions and surrounding the purpose of the …

Measure your NPS score

Measuring Net Promoter Score (NPS) with The Happiness Index

Defined as the measure of the loyalty that exists between a supplier or business and its customers or consumers, Net Promoter Scores can also be used as a measure of employee loyalty. It’s a great way to measure the ‘stickiness’ and brand advocacy of a company’s biggest asset – its people. …

People and Leaders - The 2nd P&L

The 2nd P&L – Measuring People & Leaders

Everyone that has a part to play in running a business will be familiar with the concept of the traditional Profit and Loss account, the all-important P&L. Businesses set their yearly targets and strategies around the P&L as it is a measure of the outputs of a business, and is …

Client satisfaction survey

Top 12 client satisfaction questions

Here’s a selection of our favourite client/customer satisfaction questions to get you started in choosing your question set. When picking your questions be sure to think about what factors you can actually control, and choose questions that align with your client services plan and targets. How would you rate the …