Here’s a selection of our favourite client/customer satisfaction questions to get you started in choosing your question set.
When picking your questions be sure to think about what factors you can actually control, and choose questions that align with your client services plan and targets.
- How would you rate the knowledge and helpfulness of our staff?
- How happy were you with the customer service you receive from us?
- How highly do you rate the fit between you and your account manager?
- How happy are you with the level of support/communication received from your Account Manager?
- How highly valued do you feel as a customer of ABC Ltd?
- How likely are you to recommend us to a friend or colleague?
- Are you satisfied with the delivery timescales of your orders?How important is price to you when making a purchase?
- How happy are you with our products and services?
- How highly do you rate the project team you have been working with?
- How happy were you with the latest piece of completed work?
- How likely are you to purchase our products again?
- How would you rate the quality of work delivered by the team?