Balanced scorecard driving performance

How we can boost your balanced scorecard to drive performance

Tony Latter Best Practice

What is a balanced scorecard? A balanced scorecard is an organisational framework used to manage and monitor performance against strategic goals. It combines strategic (non-financial) performance measures to traditional P&L – to provide businesses with a balanced view of their performance. Put simply, it is a strategic system used to …

Alternate uses for Pulse Surveys

Alternate uses for Pulse Surveys

Tony Latter Best Practice

Traditionally people will use pulse surveys to send out strategic engagement programmes that will help them to generate insights from their people, so they can understand the sentiment of their organisation. This is key if you want to boost engagement, culture and productivity. However, it is only scratching the surface …

system integration

The benefits of an integrated system – How our tech can help

Tony Latter Best Practice

System integration is becoming more important due to the increasing advances in automation technology, and the associated need to simplify processes for easier management. An integrated system will streamline your processes, reduce costs and ensure efficiency. Why integration is important Businesses can struggle when it comes to managing the ever-expanding …

Empathetic leader

Seven tips to help you become an empathetic leader

Tony Latter Best Practice

Progressive organisations are starting to look beyond traditional strategies for leadership development. This is to ensure they create leaders who can effectively motivate, boost performance and improve business. It is advisable for business leaders and managers alike to assess what their strongest skills are, and what skills are required to …

What makes you happy at work

What makes you happy at work? [SURVEY]

Tony Latter Uncategorized

What are we doing? We are creating a study to help find out What Makes you Happy at Work? The survey only takes a couple of minutes to complete and we will share the insights with you in due course. All you have to do is click on the green …

Maximising client surveys

How to get the best from your client surveys

Tony Latter Best Practice

Tips to boost your client survey response rates to improve your services As business leaders, you will be aware that great customer service is vital for organisational success. Client satisfaction surveys allow you to gather insights on your services and gain a better understanding of your clients’ needs. Off the …

Getting buy-in from the board for your people analytics program

How to get buy-in for your people analytics programme

Tony Latter Best Practice

Imagine if your company showed the same care and attention to its people as it does with its financial performance… As HR experts, we can appreciate all the unique ways that people analytics can benefit our businesses, by helping us to measure the most important asset we have – our …

The 2nd P&L – People and Leadership. [WHITEPAPER]

Tony Latter Best Practice

Tony LatterCEO and Co-Founder of The Happiness Index – Tony is passionate about helping organisations utilise technology to revolutionise the way they use feedback. With 15 years’ experience of growing companies, Tony has a wealth of experience. His insights were recently featured in The Sunday Times for an article on …

How to get buy-in for your people analytics from the boardroom and beyond [SLIDES]

Tony Latter Best Practice, People Analytics

You can view the slides from our recent talk at Mission Critical HR Analytics below. If you’d like a copy please get in touch via You may also like to follow our speakers’ updates – Tony @LatterTony or on LinkedIn. Reach Tim via LinkedIn. We’d love to hear any thoughts/feedback you may have. How …