Balanced scorecard driving performance

How we can boost your balanced scorecard to drive performance

Tony Latter Best Practice

What is a balanced scorecard? A balanced scorecard is an organisational framework used to manage and monitor performance against strategic goals. It combines strategic (non-financial) performance measures to traditional P&L – to provide businesses with a balanced view of their performance. Put simply, it is a strategic system used to …

Thrive in New Age of HR

The new age of HR: What to expect and how to thrive in it

Penny Daniels Industry News

The world of HR is undoubtedly changing, which is clear just from the shift in titles from Personnel, to HR, to People/Talent. This demonstrates what the key is in this new HR landscape – understanding that people are your greatest asset. So, what does this new world of HR look like, …

Demonstrating value for employees

How to demonstrate you value your people

Ifty Nasir Best Practice

When your workforce feels appreciated and valued they are increasingly likely to go the extra mile and become empowered brand ambassadors for your business. By creating a team of motivated workers who actively want your business to succeed, you will reap the rewards of a driven, happy and ultimately productive …

Survey-writing best practice tips

Best practice tips for survey-writing

Patrick Phelan Best Practice

“It’s not what you say, it’s how you say it…” You may have a well-thought out survey that covers every aspect of your business – but that isn’t enough to create an engaging programme that provides you with the right data. The way you ask the questions is equally as important. …

BIMA 100 Patrick Phelan Award

BIMA Top 100 Agents for Change Award – Recognising Innovation in Digital

Sasha Hanau Our News

Our Winner I am thrilled to announce that our Managing Partner & Co-Founder Patrick Phelan was recently included into the “BIMA 100 Agents for Change” list. The list is put together by the British Interactive Media Association and recognises the top 100 individuals shaping the future of Britain’s digital, specifically for this category recognising people whose flair for …

Maximising client surveys

How to get the best from your client surveys

Tony Latter Best Practice

Tips to boost your client survey response rates to improve your services As business leaders, you will be aware that great customer service is vital for organisational success. Client satisfaction surveys allow you to gather insights on your services and gain a better understanding of your clients’ needs. Off the …

The Happiness Index Pulse Survey Tech

Product Update: 30th March 2017

Matt Stannard Software Developments

At The Happiness Index we are committed to providing the most innovative and robust pulse survey technology on the market. As such, we are evolving and upgrading our system to introduce new features, functions and improve usability. Our development road map will see new changes rolled out to clients in …

Onboarding every action counts

Onboarding: Every interaction leaves a lasting impression

Sasha Hanau Best Practice

Effective onboarding programmes help your new hires feel welcome and prime them for success. By providing all the necessary information, introductions and resources – you will ensure they are well-informed and ready to add value. To maximise time and investment, business leaders should create an onboarding programme that aids development and …