BIMA 100 Patrick Phelan Award

BIMA Top 100 Agents for Change Award – Recognising Innovation in Digital

Sasha Hanau Our News

Our Winner I am thrilled to announce that our Managing Partner & Co-Founder Patrick Phelan was recently included into the “BIMA 100 Agents for Change” list. The list is put together by the British Interactive Media Association and recognises the top 100 individuals shaping the future of Britain’s digital, specifically for this category recognising people whose flair for …

Maximising client surveys

How to get the best from your client surveys

Tony Latter Best Practice

Tips to boost your client survey response rates to improve your services As business leaders, you will be aware that great customer service is vital for organisational success. Client satisfaction surveys allow you to gather insights on your services and gain a better understanding of your clients’ needs. Off the …

The Happiness Index Pulse Survey Tech

Product Update: 30th March 2017

Matt Stannard Software Developments

At The Happiness Index we are committed to providing the most innovative and robust pulse survey technology on the market. As such, we are evolving and upgrading our system to introduce new features, functions and improve usability. Our development road map will see new changes rolled out to clients in …

Onboarding every action counts

Onboarding: Every interaction leaves a lasting impression

Sasha Hanau Best Practice

Effective onboarding programmes help your new hires feel welcome and prime them for success. By providing all the necessary information, introductions and resources – you will ensure they are well-informed and ready to add value. To maximise time and investment, business leaders should create an onboarding programme that aids development and …

Pulse surveys

What is the best type of survey: Pulse or annual?

Patrick Phelan People Analytics

Employee engagement surveys are one of the foundations of HR. They are designed to gather feedback from your people, so you can build action plans to increase happiness, productivity and ultimately your bottom line. The right survey will successfully measure the sentiment, leadership, culture and engagement within your business. This …

Uber sexism case

Uber’s sexism row – What lessons can be learnt? [OPINION]

Sasha Hanau blog

Uber is well known to most as one of the most successful and disruptive companies to emerge this decade. With millions of users, billions granted in funding and operations in 500+ locations – Uber is undeniably a staggering success. Despite its business prowess however, Uber is facing a major reputation, …

Communication for business leaders

How can leaders influence through communication?

David McCrae Best Practice

Jordan Harbinger, founder of The Art of Charm training company shares an interesting insight about business: He observes that most people believe there are two routes to success: being smarter or working harder. However, after working on Wall Street, Jordan realised there is a ceiling to this strategy. Everyone on Wall …